Offgamers, Offgamers Review, Offgamers.com, Is Offgamers safe and cheap?

Offgamers Review - Mmoops.com

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Our comprehensive and independent Review

Introduction

OffGamers started on a Small Office Home Office concept in 2001, as they worked on a very simple business model, selling Diablo 2 items.

With more experience and an expanding customer base, they realized the vast potential the industry. With WoW making MMO's more popular and the two leaders (IGE and MySuperSales) starting to collapse, they incorporated OffGamers Limited in late 2004 and took place amongst the leaders of the industry. They got 300 000 customers worldwide and provide various services for over 70 MMORPG's titles. If you choose to read their “about us” page, you will notice that they are pretty honest and absolutely not secretive.

Years after years, they continues to do its best to offer an impressive game selection, an excellent customer service and an outstanding site. That may seem easy but if you keep in mind the numerous services they provide over 70 titles that's quite an achievement.

Due to the vast, fast, competitive and customer oriented services, they provide and keep updated and supplied, they are without the shadow of a doubt one of the true leaders of the market.

Ease of use

Despite the amazing number of games featured on their website, they managed to keep a clean and good looking site. It's really easy to navigate and find anything you want. It's also really fast to find whether or not the site may be interesting and what service they offer. The quality of their forms and internal links, coupled to the amazing readability makes it a real model for websites who choose to provide so many services. The interface allows you to search anything from the country or currency to the game you search. Their internal search engine is quite an asset too.

One of the very few weaknesses of their site is the lack of quick order forms and the annoying Browse by games button.

This a a very professional website which is very functional and got really great download times.

Reliability

An excellent customer service : OffGamers offers phone support, live chat, email and an astonishingly comprehensive FAQ.

It might sound stupid but coming from such a large company, covering so many products that's a singular achievement on a fairly new market. After under a minute of waiting time you will be directed to a live chat employee who will speak perfect English.

They also provide a toll free phone support number that work. Quoting their “contact us” page:

OffGamers Phone Contact

• USA (Local): (302) 565 4955

• USA (Outside): +1 302 565 4955

• United Kingdom (Local): (020) 8816 8318

• United Kingdom (Outside): +44 20 8816 8318

Should you encounter difficulties using the above numbers, or calling from other countries, kindly call our direct numbers: • International: +603-9222-6654

As you might have noticed in other reviews, you also check complaints boards and most reviews the web had to offer, and it is astonishing that Offgamers got so little negative reports. We couldn't find any about their customer service. There are only 3 websites at the moment who elaborate sensible and fair answers to rip-off reports. Offgamers is one of them. They are doing their best to keep a clean image of their company and work to solve any issue occurring during an order.

Their FAQ is the best we read. Its readability is fantastic, it's extremely easy to find anything.

Offgamers is still one of the few leaders of the market that actually provide a toll free phone number, with knowledgeable people.

Press and web release

Internet Release

Offgamers is one of the website that appears in most reviews ratings MMORPGs services company. Yes, we also checked everything that was already done on that matter to be sure to have a valuable and often updated content.

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Compete

Here is their graph on compete. (U.S. panel stats)

Web monitoring, Complaints and rip-off boards, web release

They got very little issues with their customers.

Transactions

At OffGamers, you may buy currency for nearly 70 MMORPGs, power leveling for 14 games and CD Key/Game Points for more than 50 games. These figures make them the website with the most games supported. Surprisingly enough they also provide accurate information for every game they service.

Purchasing

We know we already partly treated this point but it's essential to stress the fact that they provide a “foreigner friendly” website. Even if you aren't familiar with English, or at least not comfortable with reading English, their navigation system will help a lot. There are a very few website that will manage to do an even better job (like IGE) using easy words (for example, “buy now” and not “add to cart”) and excellent navigation links and forms.

First of all, you have to choose the game, then the server and finally the service (Powerleveling, cd-keys, currency and so on). They offer three delivery modes: face to face, in mail and PIMA (put in my account). Basically you can have the gold mailed to you, traded in game or let them know your account password and login and deposit the gold themselves.

We are warning you again that choosing the PIMA system is really dangerous even with the most reliable companies. We highly recommend you not to use a primary account in which you did put a lot of efforts and time. Keep in mind they can be hacked, bought, dismantled, and so on. We really trust this company but keep in mind that this industry is really new and its history shows how instable it is.

You can also choose a preferred time of delivery and tell them how long you will be loged.

They offer a crazy number of ways to pay and you will find something convenient for sure. You will be able to change the currency even at the checkout page. An email will be sent to you after your order is verified to confirm the purchase and give you details about the delivery process.

OffGamers really provide one of the best virtual currency purchasing system.

Repeat customers

When you register with OffGamers, your purchase history will be tracked for the purpose of qualifying for discounts. You may receive up to a 6% storewide discount.

They also have a lot of events and promotions.

Discount System

Pricing Policy

Delivery

The delivery system, which is really well documented, provides even for small amounts a delivery in 30 minutes to 4 hours in the games having a ingame mail system. Offgamers guarantees 48h delivery.

If anything make the transaction last too long, you are offered an instant refund. (it can take up to 48h depending on your bank)

When you order is completed and verified, you will receive a confirmation email with details to complete your order depending on what delivery type you chose. New customers will have to go through the phone verification process (answering a few questions over the phone about what you said in the purchase form, and payment data)

Offgamers will keep you informed during the whole process giving you the feeling that you matters to them even after having paid.

Our tests showed they are providing an excellent service and aren't lying on delivery times (it was even faster)

Feature set

FAQ

Their FAQ is just fantastic. You will find everything you need inside.

Refunds

If there is an issue with the delivery, 100% refund.

Newsletter

They provide a decent newsletter

Discounts

Offgamers offers an often updated promotional events system on many games. We will keep you informed. Those discounts are really nice (up to 30%)

Summary

This is a real relief to see websites selling so many different services. The point of our website is to help you choose the right website according to your criteria. At the moment we didn't even write a review for every websites we checked (about 350) We will be doing so in the future but we didn't want to make it confusing until everything is clear like water. We know that prices matters. That's why we decided to make this website, but we also know that the service and reliability is extremely important to most of you. They may not be the cheapest but at least they are honest and you will get what you wanted.

They are very professional, efficient, honest and provide an exceptional service on many games where it is really hard to find a decent and reliable website. For all those reason we strongly advise you to check this website. We will do our best to keep an eye on their promotional offers, since they make it very competitive, even on minor games.

UPDATE

Their website is getting better and better. They have been adding a lot of features lately and keep providing a great website with updated information on most mmos. One of the best website.