Offgamers Review - Mmoops.com
Last Updated: 04/24/2010
Our Global Rating |
Rating Breakdown |
|||
80% |
Feature Set |
Transactions |
Ease of use |
Reliability |
91% |
92% |
80% |
75% |
|
General Information
| Name | Offgamers |
| domains@nospam.offgamers.com | |
| Url | http://www.offgamers.com |
| Owner | ND |
| Address | ND |
| Country | Indonesia |
| Phone | United Kingdom (Local): (020) 8816 8318 USA (Local): (302) 565 4955 |
| Support | Yes |
| Ebay ID | ND |
| Currency | USD/EUR |
| Translation of the site | English, Chinese |
Website History, from their About Us
Our History
OffGamers started on a SOHO (Small Office Home Office) concept on our inception in 2001, as we were very new to the Virtual Item Service industry we worked on a very simple business model. As time passed, our experience grew, and we realized the vast potential the industry had to offer. Capitalizing on the huge demand for virtual services and its emerging markets, we incorporated OffGamers Limited in late 2004.
With over 6 years of industry experience under our belt, we are one of the foremost MMORPG service providers, rendering services to a 300,000 strong Customer base worldwide, a clientele made up of the European, US and Middle Eastern regions on over 70 MMORPG titles. We have recently extended our services to South East Asia.
Game Selection
World of Warcraft US/EU/CN/TW
Everquest 2
Everquest
Warhammer Online US/EU
Age of Conan US/EU
Anarchy Online
Final Fantasy XI
Lineage 2 US/EU
Vanguard – Saga of heroes
Eve Online
Lord of the rings EU/ US
Lord of the rings US
Silkroad
Star wars Galaxies
Archlord
Fly for fun US/EU
Florensia Online
Fiesta Online
IMVU
Kal Online
Holic Online US
Knight Online
EVE Online
Dofus
D&D online US/EU
Entropia Universe
Mabinogi
Twelve Sky US
Tibia
Sword of the new world
Shaiya US
Seal Online
Rohan Online
Perfect World MY
Ultima
Runescape PL
Darkfall Online
City of Vilain
City of Heroes
Cabal Online US/EU
Metin 2 US/EU
Maple Story US/EU
Neo Steam
Prison Tale US
Requiem: Bloodymare
Red Cliff MY
Q-World MY
Payment Options
Icons from various payment options

User Comments
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Awards
Nothing at the present time.Our comprehensive and independent Review
Introduction
OffGamers started on a Small Office Home Office concept in 2001, as they worked on a very simple business model, selling Diablo 2 items.
With more experience and an expanding customer base, they realized the vast potential the industry. With WoW making MMO's more popular and the two leaders (IGE and MySuperSales) starting to collapse, they incorporated OffGamers Limited in late 2004 and took place amongst the leaders of the industry. They got 300 000 customers worldwide and provide various services for over 70 MMORPG's titles. If you choose to read their “about us” page, you will notice that they are pretty honest and absolutely not secretive.
Years after years, they continues to do its best to offer an impressive game selection, an excellent customer service and an outstanding site. That may seem easy but if you keep in mind the numerous services they provide over 70 titles that's quite an achievement.
Due to the vast, fast, competitive and customer oriented services, they provide and keep updated and supplied, they are without the shadow of a doubt one of the true leaders of the market.
Ease of use
Despite the amazing number of games featured on their website, they managed to keep a clean and good looking site. It's really easy to navigate and find anything you want. It's also really fast to find whether or not the site may be interesting and what service they offer. The quality of their forms and internal links, coupled to the amazing readability makes it a real model for websites who choose to provide so many services. The interface allows you to search anything from the country or currency to the game you search. Their internal search engine is quite an asset too.
One of the very few weaknesses of their site is the lack of quick order forms and the annoying Browse by games button.
This a a very professional website which is very functional and got really great download times.
Reliability
An excellent customer service : OffGamers offers phone support, live chat, email and an astonishingly comprehensive FAQ.
It might sound stupid but coming from such a large company, covering so many products that's a singular achievement on a fairly new market. After under a minute of waiting time you will be directed to a live chat employee who will speak perfect English.
They also provide a toll free phone support number that work. Quoting their “contact us” page:
OffGamers Phone Contact
• USA (Local): (302) 565 4955
• USA (Outside): +1 302 565 4955
• United Kingdom (Local): (020) 8816 8318
• United Kingdom (Outside): +44 20 8816 8318
Should you encounter difficulties using the above numbers, or calling from other countries, kindly call our direct numbers: • International: +603-9222-6654
As you might have noticed in other reviews, you also check complaints boards and most reviews the web had to offer, and it is astonishing that Offgamers got so little negative reports. We couldn't find any about their customer service. There are only 3 websites at the moment who elaborate sensible and fair answers to rip-off reports. Offgamers is one of them. They are doing their best to keep a clean image of their company and work to solve any issue occurring during an order.
Their FAQ is the best we read. Its readability is fantastic, it's extremely easy to find anything.
Offgamers is still one of the few leaders of the market that actually provide a toll free phone number, with knowledgeable people.
Press and web release
Internet Release
Offgamers is one of the website that appears in most reviews ratings MMORPGs services company. Yes, we also checked everything that was already done on that matter to be sure to have a valuable and often updated content.
Bizrate Rating |
Alexa Rank |
PageRank |
ND |
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Compete
Here is their graph on compete. (U.S. panel stats)
Web monitoring, Complaints and rip-off boards, web release
They got very little issues with their customers.
WebmonitoringTransactions
At OffGamers, you may buy currency for nearly 70 MMORPGs, power leveling for 14 games and CD Key/Game Points for more than 50 games. These figures make them the website with the most games supported. Surprisingly enough they also provide accurate information for every game they service.
Purchasing
We know we already partly treated this point but it's essential to stress the fact that they provide a “foreigner friendly” website. Even if you aren't familiar with English, or at least not comfortable with reading English, their navigation system will help a lot. There are a very few website that will manage to do an even better job (like IGE) using easy words (for example, “buy now” and not “add to cart”) and excellent navigation links and forms.
First of all, you have to choose the game, then the server and finally the service (Powerleveling, cd-keys, currency and so on). They offer three delivery modes: face to face, in mail and PIMA (put in my account). Basically you can have the gold mailed to you, traded in game or let them know your account password and login and deposit the gold themselves.
We are warning you again that choosing the PIMA system is really dangerous even with the most reliable companies. We highly recommend you not to use a primary account in which you did put a lot of efforts and time. Keep in mind they can be hacked, bought, dismantled, and so on. We really trust this company but keep in mind that this industry is really new and its history shows how instable it is.
You can also choose a preferred time of delivery and tell them how long you will be loged.
They offer a crazy number of ways to pay and you will find something convenient for sure. You will be able to change the currency even at the checkout page. An email will be sent to you after your order is verified to confirm the purchase and give you details about the delivery process.
OffGamers really provide one of the best virtual currency purchasing system.
Repeat customers
When you register with OffGamers, your purchase history will be tracked for the purpose of qualifying for discounts. You may receive up to a 6% storewide discount.
They also have a lot of events and promotions.
Pricing Policy
Pricing is competitive and customer response about it positive. They may not be the cheapest but their service is outstanding.Delivery
The delivery system, which is really well documented, provides even for small amounts a delivery in 30 minutes to 4 hours in the games having a ingame mail system. Offgamers guarantees 48h delivery.
“OffGamers will cancel an order for the following reasons:
Information provided is incomplete or invalid.
Unable to verify with the parties listed.
We are informed of an unauthorized charge.
We are unable to fulfill an order.
Customer requests to cancel the order. “
If anything make the transaction last too long, you are offered an instant refund. (it can take up to 48h depending on your bank)
When you order is completed and verified, you will receive a confirmation email with details to complete your order depending on what delivery type you chose. New customers will have to go through the phone verification process (answering a few questions over the phone about what you said in the purchase form, and payment data)
Offgamers will keep you informed during the whole process giving you the feeling that you matters to them even after having paid.
Our tests showed they are providing an excellent service and aren't lying on delivery times (it was even faster)
Feature set
FAQ
Their FAQ is just fantastic. You will find everything you need inside.
Refunds
If there is an issue with the delivery, 100% refund.
Newsletter
They provide a decent newsletter
Discounts
Offgamers offers an often updated promotional events system on many games. We will keep you informed. Those discounts are really nice (up to 30%)
Summary
This is a real relief to see websites selling so many different services. The point of our website is to help you choose the right website according to your criteria. At the moment we didn't even write a review for every websites we checked (about 350) We will be doing so in the future but we didn't want to make it confusing until everything is clear like water. We know that prices matters. That's why we decided to make this website, but we also know that the service and reliability is extremely important to most of you. They may not be the cheapest but at least they are honest and you will get what you wanted.
They are very professional, efficient, honest and provide an exceptional service on many games where it is really hard to find a decent and reliable website. For all those reason we strongly advise you to check this website. We will do our best to keep an eye on their promotional offers, since they make it very competitive, even on minor games.
UPDATE
Their website is getting better and better. They have been adding a lot of features lately and keep providing a great website with updated information on most mmos. One of the best website.


